Warranty Coverage and Repairs

• Defects and damages due to loss, theft, fire, water, or a natural disaster
• Defects and damages due to dirt, dust, or foreign debris
• Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken and/scratched glass and hardware, etc.), mishandling, abuse, dropping or accidents
• Failure or damage caused by unauthorized repair or modification by a party other than Fusion TLC
• Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case/body, altercation and peeling, etc.)
• Any damage use with unauthorized third party products
• Battery leakage
• Any type of damage to equipment case

Kindly return your Raven and accessories to Fusion TLC for any warranty and non-warranty repairs. Only Fusion TLC is authorized for all warranty and out of warranty repairs. There are no companies / service providers who are authorized to perform repairs, service, or upgrades for customers in the United States or globally. International customers must send their Raven and/or accessories to Fusion TLC for repairs and service (whether warranty or non-warranty).

Note: To start an under warranty or out of warranty return, please use the contact form to get in touch. If your return is accepted, follow the instructions below depending on your warranty status. Items sent back to us without first requesting a return will not be accepted.

UNDER WARRANTY REPAIRS PROCESSING

Be sure to carefully package everything for return, and include a printed copy of the REPAIR FORM with your package. 

The product must be returned to Fusion TLC for warranty service. You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be responsible for items that you ship to us using your preferred shipping method.

For customers in the United States, warranty service includes return shipment to the original destination (where the equipment was sent to the original purchaser). Customers outside of the United States will be responsible for all shipping fees, duties, taxes and brokerage fees to ship the product to and from our offices.

OUT OF WARRANTY REPAIRS PROCESSING

Be sure to carefully package everything for return, and include a printed copy of the REPAIR FORM with your package. 

If your equipment is out of warranty, you can send it to us for repair service. We will contact you via email once we receive the item your are sending in for service. Estimates are not provided for products that are out of warranty.

At the completion of your repair you will receive an INVOICE email showing the total cost of your repair. This total includes the labor fee, parts replaced, and shipping cost based on the zip code the unit is returning to. A link to our secure payment page will be provided in the invoice email and you can submit your payment online using Visa/MasterCard/PayPal or American Express. 

*PLEASE NOTE: Once the service is complete we can only hold the repaired item for 30 DAYS from the payment invoice email date. If payment is not received within 30 days from that date said item will be discarded without further notice.

Our standard repair turnaround time is approximately 2 business weeks. If you're looking to expedite your repair, please email us at support@fusiontlc.com. Whether your equipment is in or out of warranty, you have the option to expedite your repair within 5 business days for a $25 fee.

If you have any additional questions please contact our support team. We are happy to walk through the problems that you are experiencing to determine whether or not repair service is needed. If you do need to send your unit in, we can walk you through the repair process and let you know whether or not your unit is still under warranty.